Policies

Welcome

Welcome to Edgewood Garden Studio. We sell handspun yarn and handpainted roving made from a variety of materials, and other items as the inspiration seizes us.

Each skein of yarn, roving braid or batt is a handmade, one-of-a-kind creation and as such may have small imperfections (consider them Wabi-Sabi) in dyeing or spinning. These are not machine-made items, and if I personally wouldn’t want to knit or weave with it or wear it, you won’t find it in my store. I endeavor to make the best possible product and hope that you enjoy the unique, personal touches I give to my work.

The descriptions given are accurate to the best of my knowledge and are based on the information from my suppliers of wool, silk, alpaca, etc. (Though I once raised sheep and angora rabbits, I am leaving that to others now.)

Please remember that computer monitor displays are varied and colors may appear differently on yours than on mine. I take my pictures with a Nikon D90 in natural light (with minimal flash), to ensure as close a match to real life as possible. Also, I try to give you a verbal description of the colors and hand.

We are a smoke-free, pet-friendly household, with three German Shepherds in residence, so it is possible that you might find an occasional dog hair in your wool, despite our best efforts to keep them out. Bear this in mind if you have a serious allergy to animal hair.

 

Shipping

I will try to ship the next business day whenever possible. 

Shipments to the USA for items under one pound will be made via USPS First Class. If heavier, your order will go out via Priority mail. For large orders of about 10 pounds or more, I will ship via FedEx if it is more cost effective. All international orders will ship First Class Mail, to keep costs down, unless you request a faster method. I will combine items if you make multiple purchases, and any excess shipping charges will be refunded after the actual postage has been determined.

Packages will not be insured unless you make a special request. Happy to do it, just contact me and I will send you a revised invoice. Though I will make every effort to be sure that your items get to you as quickly and safely as possible, we are not responsible for lost, damaged in shipping, or delayed items.

Any duties, taxes, tariffs or fees for packages shipped internationally are your responsibility. I am not able to estimate what any of these charges to you might be. If you are concerned about duties, please check with your local authorities before you order. It is required by law that the customs form I fill out accurately state the value of the goods you have purchased.

International buyers, please add your phone number as a note to your order, as it is required for the electronic customs form we use.

 

Refunds

If you are not pleased with your purchase for some reason, please let me know immediately. I want you to be happy with our transaction, and if there is a problem I will work with you to come up with an acceptable solution. If a refund is required, then I will refund you if the item is returned within 10 days of your receipt and if the item is in original condition. Shipping costs will not be refunded.

I hope it won’t ever happen, but if the wrong item was shipped to you, please return it within 10 days of receipt (unharmed and in “new” condition) and I shall cover the exchange shipping costs via PayPal.

 

Privacy

When you purchase something from our store, we collect the personal information you give us, such as your name, address, email address and phone number.

We will use this information only for the purposes of processing your order. We will not share your information with any other party, except as required by law.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

The financial information you provide is used by the payment processor you choose at checkout - PayPal, Google or Shopify. We at EGS do not have direct access to your payment information. 

We reserve the right to modify this privacy policy at any time, without prior notice.

 

Custom Dyeing

Thanks for your requests. I'm delighted that you like my rovings. Unfortunately, the manner in which I dye (Oh, a little of this and a little of that, let's mix these two colors in a jar...mmm...layer this over that maybe?) doesn’t make for easy reproduction. It’s a bit of a mad and joyous process, different every time I dye. Even different wool types take the dye differently, e.g. Wensleydale and silk LOVE dyes; Merino can be persnickety and wash out a bit; on BFL the colors slide around and merge; with Romney, the dyes stay put. So, I am unable to replicate existing rovings, or to dye rovings to order.

Each roving in my shop is a unique individual as ephemeral as a butterfly and I hope that you can find something that you like amongst my listings.

 

Custom Spinning

I may be able to spin a custom yarn for you. There is usually a long waiting list, but if you are not in a hurry, contact me with your request.

I spin yarn in weights from DK (about 300 yards) to fingering (about 500-550 yards) per 4 ounce roving. If you want two skeins, I can ply two similar rovings together for approximately 500 to 1100 yards, respectively. If you need more than that, then we can talk about colors, what you are knitting, what wool type would work best for you and what I can make for you. If I am dyeing large amounts of wool specifically for your project, there will be a 10% surcharge on the finished yarn. I prefer not spinning other people’s rovings, and please do not buy one of my rovings and then ask that I spin it, as those rovings have already been allocated to my spinning customers.

 

Miscellaneous Notes

Please let me know if you are allergic to lavender.

My handspun wool yarns have been “set” with no weight to minimize bias memory.

 

Questions?

Any other questions or concerns? Feel free to email us at store@edgewoodgarden.com.